Contact information

Contact Information – Pure Nutra

Last updated: April 23, 2026

1. How to Reach Us

We're here to help! Whether you have a question about our 8-in-1 Magnesium Complex, need assistance with your order, or want to share your feedback, our customer support team is available 24 hours a day, 7 days a week.



Contact Method Details
Email support@purenutra.com
Response Time Under 10 minutes (24/7)
Business Hours 24/7 – including weekends and holidays

✅ We reply faster by text! Click the link below to start a conversation with us right now.

👉 Click here to text us and get an instant reply

2. Mailing Address

If you need to send us physical mail (for legal notices or formal correspondence only), please use the address below:

Pure Nutra
Attn: Customer Support
[Your Street Address]
[Your City, State ZIP Code]
United States

Please note: Returns are not accepted at this address. For return inquiries, please contact us first at support@purenutra.com. We will provide you with the correct return instructions.

3. When to Contact Us

Our support team can help you with:



Topic Best Contact Method
Order status or tracking Text or Email
Subscription changes (pause, cancel, modify) Text or Email
Refund requests (90-day guarantee) Text or Email
Product questions (ingredients, dosage, etc.) Text or Email
Shipping issues (lost, delayed, damaged packages) Text or Email
Billing or payment issues Text or Email
Wholesale or partnership inquiries Email only
Press or media inquiries Email only

4. What to Include When You Contact Us

To help us resolve your request as quickly as possible, please include:

  • Your full name

  • Order number (if applicable – you can find it in your confirmation email)

  • Email address associated with your order

  • A clear description of your issue or question

Example message:

"Hi, my name is Jane Smith. My order #TN12345 hasn't arrived yet. It was supposed to arrive 3 days ago. Can you please help me track it?"

5. Frequently Asked Questions (Quick Answers)

Before contacting us, you might find the answer you need here:



Question Answer
How long does shipping take? 3-5 business days after processing (1-2 days processing).
How do I cancel my subscription? Email or text us with your order number. No fees.
What is your refund policy? 90-day money-back guarantee. Contact us for a full refund.
Can I change my shipping address? Yes, but only if your order hasn't shipped yet. Contact us immediately.
Do you ship outside the USA? Currently, we only ship within the United States.
Is this product FDA approved? Dietary supplements are not FDA-approved. Our facility follows FDA guidelines for GMP (Good Manufacturing Practices).

For more detailed answers, please visit our:

6. Privacy & Data Protection

When you contact us, we may collect and store your name, email address, phone number, order details, and the content of your communication. We use this information solely to respond to your request and improve our customer service.

We never sell your contact information to third parties. For full details, please see our Privacy Policy.

7. Unsubscribe from Marketing Communications

If you are receiving marketing emails or text messages from us and wish to stop:

  • Email: Click the "Unsubscribe" link at the bottom of any marketing email.

  • Text: Reply STOP to any marketing text message.

You will still receive important transactional messages (order confirmations, shipping updates, subscription reminders) after unsubscribing from marketing.

8. Report a Problem

If you believe you have received a defective product, a shipping error, or if you suspect fraudulent activity on your account, please contact us immediately at support@mytruenutra.com with "URGENT" in the subject line.

We take all concerns seriously and will respond within 2 hours for urgent matters.

9. Business & Partnership Inquiries

For wholesale, affiliate, or media inquiries, please email us at the same address:

📧 support@purenutra.com (please put "Partnership Inquiry" in the subject line)

We typically respond to partnership inquiries within 1-2 business days.

10. Our Commitment to You

At Pure Nutra, we believe in:

  • Fast, friendly support – we aim to reply in under 10 minutes, 24/7

  • No robot loops – you'll always speak (or text) with a real human

  • Problem resolution – if something is wrong, we will make it right

We're not happy until you're happy. ❤️

*Pure Nutra – 8-in-1 Magnesium Complex*
Made in the USA | Third‑Party Lab Tested | 90‑Day Guarantee